Th.D: The organizational diagnosis model - The case of local government organizations in Ho Chi Minh city, Vietnam

There are a lot of organizational diagnosis model (ODM) among academics and practitioners, such as Kurt Lewin’s Force Field Analysis (1951), Leavitt’s Diamond Model (1965), Open System Theory (1966), Likert’s System Theory (1967), Weisbord’s Six Box Model (1976), Nadler & Tushman’s Congruence Model Framework (1977, 1995), Mc Kinsey Framework (Peter & Waterman, 1981-1982), Tichy’s Technological Political Culture Framework (1983), High-Performance Programming Framework (1984), Individual and Group Behavior Diagnosing Framework – Porras & Anderson, Harrison (1987), Cause and Effect Model – Burke Litwin (1992), Falletta’s Intelligence Model (2008), Semantic Network Model (2014), etc. According to Rosenbaum, More and Steane (2018) Organizational diagnosis theory emphasizes 2 categories, including (i) steps to diagnose and (ii) structural component. Almost all researches mentioned above from the literature review focused on the second category: the structural component. However, the case of enterprises has been studied in this researches.

Identifying the research framework of ODM in the case of LGOs in HCMC, Vietnam;

Developing the scale measurement of Consensus in LGOs – an aspect of culture - the new component which has not ever mentioned yet in any ODMs from reviewing ODMs theories.

In general, overviewing ODMs we can realize that there are two types of ODMs: ODMs which emphasize the structure components, and ODMs which emphasized the diagnosis process. And in this research we intend to propose an ODM in direction of emphasizing structure components because one of the common characteristics of local government organizations makes pressure to improve their effectiveness to serve the communities, citizens; it means that process to carry out public management activities always change to adapt practical conditions.

This current study uses mixed methods that are carried out by not only the qualitative method but also a quantitative method based on a deductive approach (according to Newman (2000)).

In theoretical contributions, we propose an organizational diagnosis model in the case of local government organizations and suggest a Consensus variable in ODM of LGOs in Vietnam, which has not mentioned in previous researches in ODMs theory.

Besides, we developed the scale measurement of Consensus in the ODM of LGOs in Vietnam and fulfilled the measurement scale of Leadership, Relationship, Rewards, Information Management and Communication, Consensus, Inspection and Supervision, Performance in case of LGOs of Vietnam.

Organizational diagnosis model

Research objectives

Research questions

Research scope

Research methods

Research contributions

Structure of dissertation

Introduction

Organizational Diagnosis

Government Organizations

Government Organizational Performance

Organizational Diagnosis Models (ODMs)

Research model and hypotheses

Introduction

Research process

Qualitative research

Summarize hypotheses of research model

Data collection procedures

Summary of scales

Preliminary research result

Introduction

Sample characteristics

Assessment of measurement scales

Discussion the analysis result

Introduction

Summary of research findings

Contributions and implications

Limitations and further research directions

The model framework (after EFA) has 44 variables with 8 components. The confirmatory factoring analysis (CFA) was taken to indicate the validation of measurement model, the scale measurements are reliability (unidimensionality, convergent validity, discriminant validity), Construct Reliability (CR) and Average Variance Extracted (AVE) of scale measurements are supported, Structural Equation Modelling (SEM) result test presented that research model is fit to empirical data and all hypotheses tests are supported. Finally, the framework only has 37 variables with 8 constructs, 7 variables continued to be omitted (Leadership: LE7, LE8, LE9; Relationship: RE4; Rewards: RW1; Attitude towards Change: CA2; Inspection and Supervision: IS5; Performance: PE7). The quantitive test results are presented the effect level of each factor (7 constructs) to Performance of LGOs in HCMC, Vietnam is reasonable in comparison with the practical conditions of Vietnam now.

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